"I can't log in"
- Check the email you're typing matches the one your workspace admin invited.
- Try Forgot password. The reset email arrives within a few minutes; check spam.
- If SSO is enabled for your domain, use the SSO button — not email/password.
- If your MFA app is on a lost device, ask a workspace admin to reset it from Settings → Team.
"My drawing won't upload"
- PDFs only, max 50 MB.
- Some corporate VPNs block presigned S3 URLs. Try without the VPN, or from a different network.
- If the upload reaches 100% then errors, the file may be password-protected — re-save the PDF without a password.
"My export looks wrong"
See Exporting to Excel and PDF. Most "missing column" issues are the column being hidden in the BOQ column configuration.
"The agent said it did something but it didn't"
Tell us in the support chat. Every tool call is logged — we can confirm exactly what ran and roll it back if needed.
Capturing diagnostics
When you open the support chat, we automatically capture the URL you're on, your app version, and any recent JavaScript errors. You can also describe steps to reproduce; the more specific, the faster we resolve.